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Positive Behavioral Solutions

PBS Administration

“Leaders instill in their people a hope for success and a belief in themselves. Positive leaders empower people to accomplish their goals.”

Tracy S. Ramos, LMHC

Chief Operations Officer

Tracy S. Ramos, LMHC is the Co-Founder/Clinical Director of Positive Behavioral Solutions. He has over 15 years of Behavioral Health Experience and currently provides overall direction of the clinical department. He is a compassionate, and a pillar for Positive Behavioral Solutions. His overall leadership empowers others to become the best they can be. 

Michael H. Veal, MBA

President/Chief Executive Officer

Michael Veal is the Co Founder and President for Positive Behavioral Solutions. Michael has over 25 years of experience as a Healthcare Executive and several of those years have been in Behavioral Health.  His philosophy is that we all work together as a team towards one goal and that is to "Help People Achieve Positive Outcomes"


Paula Lupton, LCSW

Head of Clinical Operations

Compliance & Accreditation Officer 

[email protected]

Paula is the Clinical Supervisor of PBS. She oversee the Mental Health Therapist and social workers. Paula has over 17 years of experience in the mental health field, including foster care and adoption, attachment issues, LGBTQ issues, social determinates of health and crisis work and trauma. She has worked as a trainer for many years on these topics and has presented in over 18 state and national conferences. She has a passion for using expressive arts to assist with recover from trauma, anxiety and grief.  

Juanita Carbajal

Community Relations Director

[email protected]

Juanita C. is the Community Relations liaison, with a Bachelors in Sociology and Psychology from the University of Florida. She has over eight years experience working with the mental health community and is passionate about educating communities and reducing the stigma affiliated with Mental Health concerns. She is your best point of contact for any partnerships, events, or referral concerns.

Alexandra Martinez

Psychosocial Rehabilitation Program Manager

[email protected]

Alexandra is the Psychosocial Rehabilitation Program Manager at PBS. Her previous years of experience as a PSR specialist gave her the passion she has today to help all of our specialists reach their highest potential helping others in the mental health field, as well as provide exceptional services to meet each client’s individual needs. Alex ensures that all of our PSR clients are receiving the appropriate services and tools to help them work towards restoring and building their social, independent, and/or vocational skills.

Mel Ramos

Care Coordinator

[email protected]

Mel is the Care Coordinator for PBS. He has served the Greater Orlando with over 8 years in the service industry. He is your first point of contact while initiating services, or if you are interested in learning more about our programs. Mel ensures our clients receive excelling care by helping coordinate additional services upon client request and ensuring treatment team communicate well to deliver quality care.  

Jenna Masel

Billing Manager

[email protected]

Jenna is the billing administrator for PBS. Majority of her background is in customer service and hospitality leadership. She now oversees all billing and insurance matters in the office. She has a compassionate heart and enjoys helping others in anyway she can. She is proud to be a supporting member for a team that cares so deeply for the families they service. She is your best point of contact with any insurance inquiries. 


Interested in joining our PBS team? Now currently hiring community Mental Health Counselors in Brevard, Seminole, Osceola, and Volusia county. Also, in search of passionate PSR Specialists in Seminole, Osceola, and Volusia Counties.

Learn More

Mental Health Clinicians

Carol Roberts, LMHC

Registered Mental Health Intern

My specialty is working with children and families that are experiencing stress, anxiety, trauma, and any related issues. I have an extensive background working with Christian populations and diverse communities. Most of my field experience involved providing services in the community, working with youth or post adoption families, and guiding individuals with any traumatic life stresses that may have hindered their mental well-being”

Quaisha Horne, LMHC

Registered Mental Health Counselor Intern

With a background in mentorship, direct caregiving, and Psychosocial Rehabilitation, I utilize an eclectic approach to counseling with an emphasis on nurturing and self exploration. I provide individual and family counseling to all ages with focuses on trauma, pre and post adoption, anxiety, and more. Together, we will increase awareness and growth.

Ashley Hutchinson, MSW

Registered Clinical Social Work Intern

Ashley Hutchinson, MSW is a Mental Health Therapist with PBS who works with all individuals of various diagnoses and is passionate about helping all individuals meet their goals, achieve optimal wellness, and learn/ understand that their mental health can be managed. Ashley also assists with marketing for Brevard County to build a presence and referrals. Ashley is passionate about educating, informing, and reducing the stigma of Mental Health Care for all individuals.

Grace J. Marin,


Licensed Mental Health Counselor 

As a counselor, I feel bringing a nurturing and non-judgmental approach when working with different situations and encouraging strength and personal growth is important for therapeutic relationships. I believe all behavior has a purpose and finding what is motivating the behavior is how we learn to manage difficult situations. Together, we explore avenues towards personal growth and emotional healing. 

Eliana Marc, MSW

Registered Clinical Social Work Intern

Eliana Marc, RCSWI is a Mental Health Therapist, educator, and artist with a passion for helping diverse clients through individual therapy, group counseling, and creative expression. Eliana earned her Bachelors of Fine Art from the University of Michigan and her Masters in Social Work from University of Central Florida. After nearly a decade as an educator of the arts, Eliana followed her lifelong dream of becoming a mental health professional. She now combines her talents of creativity and teaching to provide each client with a unique toolkit to guide them through their therapeutic journey, utilizing a variety of cognitive, mindfulness, and expressive arts techniques. Eliana has worked with clients of all ages and backgrounds, and believes in inclusivity and rights for all people.

Bria Martin, M.A

Registered Mental Health Intern

Bria has the pleasure of working with individuals, children, teenagers, & adults. Some areas of concern involve trauma, grief/loss, depression, anxiety, and micro-aggressions. While I am an eclectic therapist, some of the theories I enjoy using with my clients are Adlerian, Choice/Reality, Psychodynamic, and Attachment theories. I use a combination of directive and non-directive techniques. I believe directive methods benefit clients because hearing discrepancies between thoughts, feelings, and behaviors aloud can foster positive changes, while indirective methods help clients come to conclusions on their own, further fostering autonomy and building confidence.

Katherine Pilarte, MS

Registered Marriage and Family Therapy Intern

Katherine is a Registered Family and Marriage Therapist Intern in the state of Florida. Katherine attended the University of Central Florida where she graduate with a Bachelor of Science in Psychology and a Minor in Sociology. She later continued her education at Stetson University where she got her Masters Degree. Katherine graduated with a Masters of Science in Family and Marriage counseling. She loves working with adolescents, adults, families and couples. Katherine is certified in Level 1 of Gottman Method Couples Therapy as well as Prepare Enrich. She has experience in working with depression, anxiety, self-esteem and relational issues. Katherine believes therapy is a collaborate experience and strives to make a safe and welcoming environment.

Yoenia Sagrero Bestard, MSW

Registered Clinical Social Work Intern

Yoenia is a behavioral health therapist & assessor at PBS since February 2021. Yoenia graduated UCF with her Bachelor's of Social Work in 2019, and has also gained her Master's of Science in Social Work in 2020 from University of Texas Rio Grande Valley. At UTRGV, Yoenia focused her education concentration in Direct practice with Latino individuals, families, and groups. Yoenia has over five years in the social service field in Central Florida with greater experience with children and families. Yoenia focuses on meeting the client(s) at their current social level when experiencing anxiety, trauma, and any other related issues through therapy. Through exploration of emotions, feelings, and other possible options, Yoenia is able to assist client's work towards their personal and professional goals.   

Farnoosh Mazloomi, MA

Registered Mental Health Intern

Farnoosh Mazloomi graduated from the University of Central Florida in 2014 and I started her career in the field of mental health as a case manager . Since then I have gone back to school and graduated from Webster University with my masters in Mental Health Counseling. I currently work full time as a State Certified Wraparound Orange Specialist for Devereux Florida. Also, I am a Registered Mental Health Counseling Intern at Positive Behavioral Solutions, where I provide therapy part time at Socrates Preparatory School K-12.

My specialties include utilizing cognitive behavioral strategies in working with children and adults to develop effective coping and communication skills. I have helped those with symptoms of anxiety, depression, anger, grief, communication, and relationship issues.

Sean McLean, 


Registered Mental Health Intern

My foundation as a counselor is built on empathy, and helping clients develop insight to reach their goals. I work with individuals and families of all ages, and I am certified and experienced in using expressive arts, play therapy, and family & couples counseling. I also recognize and respect the importance of many cultural dynamics and how they contribute to each individual. 

Terrell Welch, MS

Registered Mental Health Intern

Vangie Texeira, MS

Registered Mental Health Intern

Chiquita Washington, MS

Registered Mental Health Intern

Kristin Khoury, BS

Psycho-social Rehabilitation Specialist

Kristin Khoury is a PSR Specialists. She has been a PSR Specialist in the field of mental health for 3 years. She went to University of Central Florida for her B.S. in Psychology and graduated in 2014. Kristin recently started her Masters Program at Rollins College for Clinical Mental Health Counseling. She would like to pursue the track for Marriage and Family therapy during her time in the program.